Partner | Customer Tenant Lifecycle Management

We are pleased to announce a new feature on the customer menu to help partners manage the lifecycle for channel customer tenants. This feature reduces noise by allowing partners to mark channel customers as churned so they are not visible on the customer switcher or customer list by default. Cost History archives and partner billing statements for churned customers will continue to be available. In addition to churning tenants, partners will also be able to extend channel user access up to 60 days beyond churn month to ensure customers can validate the invoices provided.

More information can be found on our documentation page here: https://techdocs.broadcom.com/us/en/vmware-tanzu/cloudhealth/tanzu-cloudhealth/saas/tnz-cloudhealth/working-with-partner-platform-of-tanzu-cloudhealth-managing-channel-tenant-churn-lifecycle.html

Partner | Channel Customer Perspective

We have released a CloudHealth-managed perspective that will stay in-sync with your current partner billing assignments for AWS, Azure, and GCP! Partners will no longer need to manage this themselves  through automation. In addition to this default perspective, we have also added the ability to create additional perspectives using channel customer as a dimension so that you can easily group customers into segments aligned with your business. This is available at the partner level for all features that support perspectives.

Create Custom Reports Using Cost History (New Experience)

Users can now use the Cost History configuration as a template to create custom reports. By selecting the action bar, and clicking create custom report, CloudHealth will now automatically pre-populate a custom report using the Cost History settings at the time of button click.

Customers can use this feature to easily save Cost History configurations to then embed on custom dashboards.

Intelligent Assist support for Asset Queries (New Experience)

CloudHealth would like to announce that Intelligent Assist now supports Asset queries. Customers are now able to ask Intelligent Assist to find specific groups of resources in the Asset Explorer. For example, customers can ask “Show me all my unattached EBS Volumes” and return a list of AWS EBS Volumes that are unattached. Customers can open these lists by clicking on the “Open Page” button in the chat dialogue.

Smart Summary Enhancements (New Experience)

Support for Marketplace Charges

CloudHealth is excited to announce that Smart Summary now supports Marketplace charges. This enhancement to Smart Summary provides users with an understanding of their Marketplace charges. Customers will be provided with clearer identification of charges, what was driving the changes, and associated vendors. 

Users will be able to visualize their week over week or month over month marketplace changes across cost, usage, unit cost, and normalized cost, with focused change reasons (eg: Cost Increase/Decrease, New/Stopped Event). This additional Smart Summary functionality offers consistent naming ("AWS Marketplace") for all marketplace purchased services.

As part of this enhancement, users will be able to apply filters to Smart Summary to exclude charges or focus on Marketplace charges and the reasons driving change. 

In addition to Marketplace charges in Smart Summary, Intelligent Assist now supports providing industry best practices for optimizing Marketplace services. As part of an individual resource’s Smart Summary, users can click “Intelligent Assist Recommendations” to receive up to 5 optimization recommendations.

Support for Started & Stopped Instances

Smart Summary now includes visibility for new and stopped events. Users will be able to see “Event Started” in the Change reason column when an event that was not seen in the previous period shows up. Similarly, “Event Stopped” for when an event ceases to exist in the current period. This provides an easy way to identify the start of modernization exercises, new credits or marketplace charges.

Support for Credits, Taxes, and Enterprise Support

Smart Summary now supports visibility for Credits, Taxes, and Enterprise Support. Users will be able to track their week over week or month over month cost changes with clear reason as to the changes and their impact.

UI Changes, Updates, and Fixes

• Added Account Name, Billing Account Name, Charge Category and Charge Category filters to Smart Summary table

• Right aligned all numeric grid columns on reports

• Updated Export filenames to use the report name instead of the GraphQL operation name

• Asset Inventory Filter icon is now left aligned to the column header

• Fixed a bug that caused pagination controls to be missing on asset aggregation queries in Asset Search Results